Refund & Cancellation Policy

Who refunds what

When you buy from a creator's page, the creator is the seller. Your payment goes straight to the creator's own payment account, not to OrangeLink, so a refund comes from the creator. The rules below are the standard for purchases on OrangeLink pages. Contact the creator first; if you can't reach them or can't agree, write to support@orangelink.in and we'll help.

Creators paying OrangeLink for their plan: see OrangeLink plans below.

Digital file products

Because digital files are delivered instantly and can be copied once downloaded, purchases are generally final once the download link has been used. If you haven't downloaded your file yet, or it doesn't match its description, or it's corrupted or unusable, ask for a refund within 7 days of purchase. You should get a full refund if the file wasn't downloaded, or if it genuinely doesn't work as described.

Booked calls and services

• Cancelling more than 24 hours before a scheduled call: full refund.
• Cancelling within 24 hours, or a no-show: the creator sets their own policy for this, shown at booking. Contact them directly, or reach support if you need help.
• If the creator cancels or doesn't show up: full refund, no exceptions.

How refunds are issued

Approved refunds go back to the original payment method from the creator's payment account, usually within 5 to 7 business days depending on your bank or card issuer.

Disputed or unauthorized charges

If you believe a charge on your account wasn't authorized by you, contact us first at support@orangelink.in before filing a chargeback with your bank. Most issues can be resolved faster this way, and it's the only way we can help correct a genuine error.

OrangeLink plans

• Creators pay OrangeLink $19 a month or $180 a year after their free trial, billed through Razorpay. Nothing is charged during the trial.
• Cancel any time from Settings in your dashboard (or email support@orangelink.in and we'll do it within 1 business day). You won't be charged again, and you keep everything until the end of the period you've already paid for.
• We don't refund part of a month or year you've already started.
• If you were charged by mistake, charged twice, or charged after cancelling, tell us within 14 days and we'll refund that charge in full.

Requesting a refund

Email support@orangelink.in with your order confirmation and the reason for your request. We respond within 2 business days.