Refund & Cancellation Policy

Digital file products

Because digital files are delivered instantly and can be copied once downloaded, purchases are generally final once the download link has been used. If you haven't downloaded your file yet, or it doesn't match its description, or it's corrupted or unusable, contact support@orangelink.co within 7 days of purchase and we'll review it. We'll issue a full refund if the file wasn't downloaded, or if it genuinely doesn't work as described.

Booked calls and services

• Cancelling more than 24 hours before a scheduled call: full refund.
• Cancelling within 24 hours, or a no-show: the creator sets their own policy for this, shown at booking. Contact them directly, or reach support if you need help.
• If the creator cancels or doesn't show up: full refund, no exceptions.

How refunds are issued

Approved refunds are returned to the original payment method through Razorpay, typically within 5–7 business days depending on your bank or card issuer.

Disputed or unauthorized charges

If you believe a charge on your account wasn't authorized by you, contact us first at billing@orangelink.co before filing a chargeback with your bank. Most issues can be resolved faster this way, and it's the only way we can help correct a genuine error.

Requesting a refund

Email support@orangelink.co with your order confirmation and the reason for your request. We respond within 2 business days.