Data Deletion Instructions
Last updated: September 3, 2026
What this covers
If you've connected a Facebook Page or Instagram professional account to OrangeLink (for comment-to-DM automation), this explains what we store from that connection and how to have it deleted. It doesn't cover your core OrangeLink account. See our Privacy Policy for that, or account settings to delete your OrangeLink account entirely.
What we store from a connected Facebook/Instagram account
The Page or Instagram account ID and access token needed to read comments and send automated replies, the automation rules you've configured, and a log of the automated replies sent (which comment triggered it, when, and whether it succeeded), not the full content of every comment or message beyond what's needed to run and audit your automation rules.
How to request deletion
Disconnect the integration from your OrangeLink dashboard (Automations settings). This removes the stored access token and automation rules immediately. To also delete the historical log of past automated replies, or if you no longer have access to your OrangeLink account, email privacy@orangelink.co with the Page or Instagram account name. We complete deletion requests within 30 days.
Removing OrangeLink's access directly from Meta
You can also revoke OrangeLink's access at any time from Facebook: Settings & Privacy → Settings → Business Integrations (or Apps and Websites), and removing OrangeLink there. This immediately invalidates the access token on Meta's side; we delete our copy of it on the next sync, and in any case no later than when you email the address above.